Help Center | Viator

Search

Do I require any sort of photo identification?
I don't have a printer to print the voucher, what do I do?
I cannot access my voucher link.
It has been 48 hours since I booked and I have not received confirmation.
Is there a contact number at the destination for me to call?
Some of the passengers (or children) do not have photo ID.
Our names on the booking are different from those on our Photo ID's
Can I get dropped off after my tour to my hotel or in the city?
Where do I exchange my voucher?
Is there any parking near the departure point?
I need directions to the departure / ticket exchange point.
What time does my tour depart?
Are there any discounts for Military Personnel, AAA or other groups?
Can you send me a brochure?
Please send my voucher by mail
I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my voucher?
Do children need photo ID also?
I need to make a correction to the names, titles, ages in the booking and get a new voucher
How do I copy and paste my voucher link?
I will not arrive in time to confirm 24 hours in advance, what do I do?
Does this tour pick up from the airport?
I have not received a reply to my emails
What do I do with the voucher?
Where are my tickets? Can they be sent to me?

Browse by Topic

Do you have a question related to this travel service?
Do you require help to book online?
Are you experiencing difficulty while trying to book?
Do you have a question about your existing Viator booking?
Do you need to change, amend or cancel your Viator booking?
Is your inquiry about other travel services(e.g. packages, air tickets, car hire)?
Is your inquiry of a business nature with Viator?

Likely to Sell Out

Based on our booking data and information from the provider from the past 30 days, this experience is likely to sell out through Viator.

Promoted

This experience is showcased by Viator and has met our quality standards. The operator whose product is featured here may pay Viator more.